Shipping policy

At our store, we aim to provide a simple, secure and convenient shopping experience. Please read the following policy before placing your order.

1. Placing an Order

Customers can place orders through our website by selecting the desired product, adding it to the cart and completing the checkout process with the required details.

Please ensure that your name, mobile number, email address and complete delivery address are entered correctly while placing the order.

2. Order Confirmation

After placing an order, you may receive an order confirmation through SMS, WhatsApp or email. Our team may contact you to verify certain order details, especially for Cash on Delivery orders.

3. Payment

We may offer available online payment methods and Cash on Delivery, depending on product and location availability. All applicable payment options will be displayed during checkout.

4. Shipping & Delivery

Orders are generally processed after successful confirmation. Delivery time may vary depending on the customer's location, courier availability, weather conditions and other unforeseen circumstances.

Once the order is dispatched, tracking details may be shared with the customer wherever applicable.

5. Cash on Delivery

For Cash on Delivery orders, customers are requested to accept the parcel at the provided delivery address. Our team may contact the customer for order confirmation before dispatch.

6. Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may not be possible.

7. Returns & Replacements

Due to the nature of wellness and personal-care products, returns may be subject to product-specific conditions. Products must be unused, unopened and in their original packaging wherever a return or replacement is approved.

If you receive a damaged, incorrect or incomplete product, please contact our customer support team promptly with your order details and supporting photographs/videos.

8. Refunds

Approved refunds will be processed according to the applicable payment method and our refund policy. The time required for the refund to reflect may depend on the payment provider or bank.

9. Product Information

Customers are advised to carefully read the product description, ingredients, usage instructions, warnings and other information provided on the product page before purchasing.

10. Contact Us

For questions regarding orders, payments, shipping, returns or replacements, please contact our customer support team through the contact details provided on our website.

Note: By placing an order on our website, you acknowledge and agree to the terms mentioned in this Shopping Policy.